Andromeda Software, Inc. Customer Service

What is my order status?

Call 800-547-0055 for all in office orders or for online orders please enter the following information:

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What is Extended Download Service?

If you purchased a digital product in your order, you may have the option to buy the Extended Download Service. We will keep a back-up copy of your digital file should you need to re-download it for any reason. This service will enable you to make multiple downloads of digital computer software products purchased in a single order and downloaded from this website for a period of two (2) years after the date of purchase.
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What is the Backup CD program?

If you purchased a digital product in your order, you may have the option to have a backup CD of your downloadable software mailed directly to you on a CD. This feature is only available as an additional service to the purchase of a digital product and cannot be purchased as a stand alone product.
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What payment methods do you accept?

We accept Visa, MasterCard/EuroCard, Discover, American Express, Diner's Club, JCB, and check cards or ATM cards, so long as they are connected with one of the major credit card companies listed above.

You can safely enter your entire credit card number via our secure server, which encrypts all submitted information.
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When will my credit card be charged?

If you have purchased downloadable products your credit card will be charged the day after your purchase has been placed.

If you have ordered physical products we don't think you should pay for your order until it is actually on its way. We will not bill you until your product(s), including backordered or preordered items, are actually shipped. If your items are shipped separately you will be billed each time an item is shipped.
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How will the charge appear on my credit card?

The charge will appear on your credit card as: "DR *Andromeda"
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Do I have to pay sales tax?

We charge applicable sales tax for orders shipped to California, Minnesota and Washington. Sales tax is automatically computed on both product(s) and shipping costs.

Pursuant to the European Union Digital VAT Directive, as of July 1, 2003, European customers will be charged VAT (Tax) on all downloadable digital products and services, including software at 17.5%.

We will gladly credit sales tax for government institutions. Just fax us a copy of your tax-exemption form with an address matching your order's billing or shipping address at: 952-253-8760. Please include a copy of your receipt or your order number.
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I need a copy of my invoice.

To View your Invoice, Please Enter the Following Information:

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What address should I enter in the billing information screen?

For credit card verification, you must enter the address exactly as it appears on your credit card statement. You do not need to enter a middle name or initial.
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How do I enter a shipping address?

If you ordered a physical product, the order form will ask you if you would like the product shipped to the same address as your billing address.

If you do not want the product shipped to same address as your billing address please select "No" and you will be prompted for shipping information after you hit the submit button.
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Should I put spaces or dashes in the credit card number?

No. Your card number should be entered in as a continuous string of numbers.
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Why are you not accepting my credit card?

There are many reasons for a failed credit card transaction. Your card may have expired or reached its limit or a credit card computer, either on our end or your bank’s end, may have encountered a machine error. If you do have problems, you can contact Customer Service 24 hours a day, 7 days a week . Please provide them any error message numbers you may have received, as well as the order number from the shopping cart.
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How do I start a new order?

You can start a new order simply by clicking the following link. Start a new order
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